Shipping & Return Policy

At Climb Higher, we get it—your job doesn't wait. That's why we ship professional arborist gear and climbing equipment fast, safely, and with zero compromises. Here's everything you need to know about getting your Petzl harnesses, ropes, Silky saws, helmets, and rigging lines to the jobsite.

Order Processing Times

We process orders Monday–Friday (excluding holidays).

  • Orders placed before 2 PM EST ship same day.
  • After that? Next business day. Busy seasons (spring/fall tree work) might add 1–2 extra days— we'll email you if so. Prep time's separate from carrier transit.

Shipping Methods & Carriers

We partner with UPS/USPS for reliable delivery—most arborist gear goes ground.

  • Free Shipping: On all orders (contiguous US only). No hidden fees—just gear up and climb high.
  • 2-Day Delivery: Available on all items—select at checkout.

Delivery Estimates

Expect your tree care ropes, climbing harnesses, or Petzl helmets to land in:

  • Contiguous US: 2–5 business days (ground).
  • 2-Day: 2 business days after processing. Alaska, Hawaii, Puerto Rico? Add 3–7 days—rates vary. We'll track it and keep you posted.

Tracking Your Order

You'll get a tracking number via text once it ships. Check status on UPS.com or your Climb Higher account. Lost or damaged? Snap pics, contact us within 48 hours—we'll file the claim.

Important Notes & Limitations

  • No PO Boxes for oversized gear—need a street address.
  • Customer Responsibility: Double-check your shipping info. We aren't liable for delays from wrong addresses or after carrier pickup.
  • Restricted Items: Some chemicals or hazmat (e.g., certain applicators) can't ship to select states— we'll flag at checkout.
  • Refusals & Damages: Refuse visibly damaged packages on arrival. Report issues immediately; we cover carrier faults, but not misuse or post-delivery wear.
  • Force Majeure: No liability for delays beyond our control—acts of God, strikes, supply chain snags.

Questions? Hit up our Contact page—we're here for the tree pros who keep it real. Gear you can trust. Fast shipping. Expert support.